VoIP on NBN

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VoIP on NBN

The National Broadband Network (NBN) is a fast, secure and reliable internet that also offers a chance to switch your landline service using their VoIP plan. This enables your landline to use your internet data to make calls that can prove beneficial for your pocket. 

Understanding VoIP 

VoIP or Voice over Internet Protocol is a landline service offered by NBN providers to replace your existing landline connection. The key difference between a landline connection and a VoIP phone is the way calls are sent and received. VoIP uses the NBN data to make and receive calls over the internet. Your landline will be plugged to the modem that also delivers NBN to your premises. 

The VoIP landline phone is available in two formats with the NBN, UNI-D and UNI-V. The UNI-D is available with all types of NBN connections while the UNI-V is a superior connection that is available only with a fibre optic connection. UNI-V also has dedicated bandwidth for voice traffic and even has battery back-up in case of a power outage.

Benefits of using VoIP

1> VoIP offers better connectivity if it is connected via a fibre optic cable.

 2> It can be cost-effective to make calls on other landlines and mobiles across Australia.

 3> It Increases productivity with the help of advanced features such as softphones, group voicemail, call forwarding and smartphone apps.

 4> Easy upgrades and remote management including tech support.

How much does it cost?

Setting up VoIP call service is an additional cost you will incur along with the NBN connection cost. Service providers such as Harbour ISP, Optus and Westnet have separate plans to provide VoIP landline service. The cost of these plans will generally vary depending on a –

  • Connection with both home and mobile calls across Australia
  • No lock-in plan with setup fee or a long-term contract with free phone or modem
  • Need to port the existing number at an additional fee
  • Separate voicemail service 
  • Replacement phone required for compatibility with the VoIP connection

Things to remember

Before you switch to a VoIP plan with NBN, there are few things you should keep in mind.

1> For NBN connections that do not have additional battery back-up, your phone line will stop working the moment the internet is down.

 2> The quality of calls can vary for slower speed NBN connection types.

 3> You will have to upgrade or test other systems such as emergency alert, security alarms or EFTPOS machines that are connected to your current landline.

 4> In case you need multiple landline handsets, you will have to invest in secondary wireless handsets while the primary handset connects to your modem-router.

 5> In case you are using your own modem, chances are you may need to configure the VoIP service yourself using the instructions provided with your modem-router. Talk to your service provider to confirm it during the research stage.